- Access your WordPress or WooCommerce tool. Choose a site or a store from the left menu;
![](http://knowledgebase.builderall.com/wp-content/uploads/2021/08/2-15.jpg)
2. Choose the site or store you want to access the FTP/SMTP. Click in the three dots, and select the first option “Manage website”;
![](http://knowledgebase.builderall.com/wp-content/uploads/2021/08/3-15.jpg)
3. You will enter the website configuration. Select “FTP/SMTP” option;
![](http://knowledgebase.builderall.com/wp-content/uploads/2021/08/7-9.jpg)
4. Here the users can access, via the program, the files that are on the server, to make a file change, to upload a plugin, or if a plugin has a problem, the user can delete it here. To access, you will need your IP number, user and password. There are two ports, FTP=21 and SMTP=22. Port 22 has a more secure protocol, it is improved in the sense that it is faster when sending files or downloading them;
![](http://knowledgebase.builderall.com/wp-content/uploads/2021/08/8-6.jpg)
![](http://knowledgebase.builderall.com/wp-content/uploads/2021/08/9-4.jpg)