Whatsapp Helpdesk App
- How to get into Whatsapp Helpdesk: When a user clicks on Helpdesk icon, the user must choose the number with which he/she is going to offer this service. We recommend the number must be ONLY for this application.
After a user chooses a number, he/she is going to redirect to the dashboard.
- Setup the welcome message for the bot.
- Create Departments:
- Create Operators and assign them a department.
Share the operator link to start
When a operator open the link he/she must to confirm a security code sent from the server
Once the code was confirmed, the operator can start interacting with the clients
Options:
1: List of operators online
2: List of contacts (clients)
3: Start a conversation
4: Finished Operators
5: List of departments by operator
6: Search box (chats)
7: List of current chats by operator
8: Chat area
9: Forward chat to another operator
10: Contact info (current chat user)